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Bridal & Tuxedo Galleria, wish to explain our story policy, so that we may have an understanding relationship

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SPECIAL ORDERS

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• Bridal and tuxedo galleria is aware of your wedding date and will be continually monitoring your order. Delays in manufacturer shipping occur due to seasonal overloads, and fabric availability. Special order ship dates are approximations, are subject to change, and are beyond the control of the Bridal & Tuxedo Galleria.

• The bride must notify the Bridal and Tuxedo Galleria in writing (i.e. by fax or email) of any changes including number of bridesmaids in her party, dress style, color or sizes before the order has been placed.

• Once an order has been placed with the manufacturer, NO changes or cancellation may be made.

• If the order has not been placed with the manufacturer and cancellation is necessary there will be a service charge of $100 on bridal and $40 on all other orders.

• We regret that postponed or cancelled occasions occur, but special orders can not be canceled, are non-refundable, and must be paid in full and claimed within 30 days upon notification of the arrival of special ordered merchandise. After 30 days a storage fee will be accrued at 3% of the order cost and will be added to the balance that is due. if any merchandise has not been picked up within 1 week of the original wear date, the merchandise will be returned to stock without notice or refund and will become the property of Bridal and Tuxedo Galleria.

• All balances are due and payable in full upon notification from Bridal and Tuxedo Galleria that your special order has arrived. It is the responsibility of the bride to notify all members of her bridal party upon her notification of the special order arrival. the bride is responsible and accountable for her bridal party’s special order balance payments.

 

ALL SALES and ALTERATIONS

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Rush deliveries may be available for an additional charge (per dress). The charge will differ with each vendor. Approved changes to orders in process will also require  additional charges that will vary with each vendor.

• Alterations and other services are not included in the price of merchandise. There will be a minimum fee of $35 per alteration cancellation for pinned garments. Once alterations have been initiated, there are NO CANCELLATIONS, or refunds for this service.

• All merchandise must be paid in full before it is taken from the store. Once merchandise is taken from the premises, Bridal and Tuxedo Galleria assumes no responsibility for the condition of the merchandise.

• All merchandise sold from stock is sold on an AS IS BASIS.

• Due to the nature of our apparel, refunds, exchanges, or credits are not allowed for any merchandise. Should the occasion be cancelled or postponed, the deposit is NOT  refundable. Merchandise is to be paid in full and picked up by the original specified wear date.

• Due to the intricate laces and beading and individual dying processes Bridal and Tuxedo Galleria, regardless of the causes , cannot guarantee the condition of any garment once it has been cleaned.

• Dye lots and embellishments such as, but not exclusive to, beading and embroidery vary and can not be guaranteed by Bridal and Tuxedo Galleria or the garments manufacturer.

 

LAYAWAY

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• A deposit of 60% is required for layaway and a minimum payment of $50 every two weeks is required under 3-month layaway plan.

• If payment is not received  in full by the end of the 3-month layaway agreement, a storage fee of $25 will be added each month to the balance due. If after 6 months payment has not been made in full, the merchandise will be returned to stock without notice or refund and will become property of Bridal and Tuxedo Galleria.

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​SHIPPING POLICY FOR IN-STORE DISPLAY ITEMS

​At Bridal and Tuxedo Galleria, we are dedicated to providing an exceptional shopping experience, whether you purchase in-store or choose to have your gown, tuxedo, or accessories shipped. Please review our shipping policy for items on display in our store.

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On-Display In-Store Items

To qualify for purchase and shipping from our in-store display, products must meet the following criteria:

• Approximate Delivery Time

  • Orders for on-display in-store items are processed within 2-4 business days after purchase.

  • Standard UPS Ground shipping typically takes 3 business days based on the destination.

  • Expedited shipping options (UPS 2nd Day Air, UPS Next Day Air) are available for an additional fee.

  • If an item requires special handling or is backordered, we will notify you with an updated estimated delivery timeframe.

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• Shipping Cost & Policy

  • UPS is our official carrier for all shipments. Shipping costs are calculated at based on package size, weight, and destination.

  • All shipments are insured for protection during transit, and a signature may be required upon delivery for high-value items.

  • Domestic and international shipping is available for select items. International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

  • Customers will receive a UPS tracking number once their order has been shipped.

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• In-Store Availability Display

  • Items labeled as “On Display in Store” are available for immediate purchase and shipment.

  • If a different variant of the item is on display, it will be labeled as “Variant on Display in Store.”

  • If using our store-specific product page, the “On Display in Store” status will be clearly visible on the landing page without requiring further interaction.

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All Sales Are Final – No Returns or Exchanges

• All sales are final. Due to the nature of our bridal and formalwear items, we do not accept returns, exchanges, or cancellations once an order has been placed.

• Please carefully review your selection before completing your purchase.

• If you have any questions about an item before purchasing, we encourage you to visit our store or contact us at 619-281-4696 or info@bridalandtuxedogalleria.com.

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Thank you for choosing Bridal and Tuxedo Galleria—where your perfect wedding look begins!

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